Informativa sui rimborsi

  • Consumer has the right to withdraw from the contract executed with MD S.p.A. within 14 (fourteen) days from the date of delivery of the goods. To withdraw from the contract, Consumer shall send to the e-mail address athison@manifatturadomodossola.it the notice of withdrawal, the subject line of which shall be “Withdrawal”. In the notice of withdrawal Consumer shall specify the details of the purchase order, the order confirmation sent by MD S.p.A. and the delivery note. Without undue delay and, in any case, within 14 (fourteen) days from the date of the notice of withdrawal, Consumer shall return, at their own expense, the goods to MD S.p.A. Consumer acknowledges and accept that the right of withdrawal cannot be exercised in case of purchase of tailor-made or custom-designed goods.

  • In case of withdrawal, without undue delay and subject to return of the goods, MD S.p.A. shall reimburse to Consumer the price paid at the time of purchase. The delivery costs shall not be reimbursed. In case of “free shipping”, € 15,00 shall be withheld for Europe’s shipping and € 30,00 shall be withheld for rest of the world’s shipping from the reimbursement. 

    Reimbursement shall be subject to verification that the returned goods are complete of package, tags and labels and are not damaged, dirty, washed, altered or otherwise worn. The verification procedure will last between 3 (three) and 5 (five) business days from the date of return of the goods. In case of positive outcome of the verification procedure, the reimbursement shall be executed; in case of negative outcome of the verification procedure, the reimbursement shall not be executed. Consumer shall be liable for any depreciation of the returned goods.

  • The goods purchased on the Website are covered by a guarantee of 24 (twenty-four) months from the date of delivery. The guarantee shall not apply to imperfections due to normal wear and tear, such as fraying and discoloration. The guarantee shall not apply either in case of misuse of the goods. Consumer irrevocably forfeits the right of guarantee if he fails to complain to MD S.p.A. within 2 (two) months from the date of discovery of the non-compliance or the defects.
  • Consumer acknowledges and accepts that the images displayed on the Website are merely illustrative. MD S.p.A. may be liable only for material differences between the images and the goods delivered, the compliance of which shall be assessed also in relation to descriptions, instructions and evaluations provided by MD S.p.A.
  • In case of non-compliance or defects, Consumer may request to MD S.p.A. the repair or replacement of the allegedly non-compliant or defective goods by sending an e-mail to the address athison@manifatturadomossola.it, subject to return of the goods.
  • In response to the request for repair or replacement of the allegedly defective or non-compliant goods, MD S.p.A. will initiate an internal verification procedure to assess the effective existence of the defects or non-compliance. Such internal verification procedure will last between 3 (three) and 5 (five) business days, at the end of which MD S.p.A. will contact Consumer. In case of positive outcome of the internal verification procedure, MD S.p.A. shall repair or replace the non-compliant or defective goods, preferably in accordance with the request of Consumer, if the remedy requested by Consumer is not objectively impossible or disproportionate. In case of repair or replacement under guarantee, MD S.p.A. shall reimburse the returning costs borne by Consumer by crediting the account used to purchase the non-compliant or defective goods. MD S.p.A. shall also bear the costs of the new delivery, except the import taxes and customs duties which shall be borne by Consumer. Should the repair or replacement be objectively impossible or disproportionate, Consumer may request a reasonable price reduction or to terminate the contract and credit the sum already paid into the account used to purchase the non-compliant or defective goods. On the contrary, in case of negative outcome of the internal verification procedure, without prejudice to clause 6 above, the returning costs shall not be reimbursed, MD S.p.A. shall not repair or replace the goods and the costs of the new delivery, if requested, shall be fully borne by Consumer.